The knowledge base
Knowledge base.
Straightforward guides for the services you use. Start with a question or choose a topic.
24 guides
Questions about your plan, renewal, or cancellation
The terms that apply are the ones associated with your specific order or service agreement.
Updating your account or billing details
Tell us which service and which details need updating so the request reaches the right account.
Finding an invoice or order confirmation
Start with the email address you used to place the order and the account for that service.
Can I move my eSIM to another phone?
Transfer and reinstallation support depend on the provider and the individual plan.
Your eSIM is installed, but mobile data is not working
Check the settings against the instructions for the specific plan you purchased.
Installing your eSIM for the first time
Have a reliable internet connection and your order’s installation instructions ready.
Understanding your SEO campaign report
Read the report against your agreed goals and reporting period.
Getting an update on your SEO order
Use your order reference to keep questions about scope, delivery, and reporting connected.
Protecting your account with multi-factor authentication
Multi-factor authentication adds a verification step to a password-based sign-in.
Requesting a backup restore
The right restore point depends on what needs to be recovered and when it last worked correctly.
