Using the portal

The portal supports keyboard navigation, visible focus, labelled forms, mobile layouts and light and dark themes. Reduced-motion preferences are respected. Guides and legal content remain readable without animation.

Status and scope

Full compliance with an accessibility standard has not been independently certified. SupportCandy, additional modules, external services and uploaded documents require separate assessment.

Germany’s Accessibility Strengthening Act (BFSG) has applied since 28 June 2025 to certain consumer products and services. The operator has confirmed that this portal is run as a micro-enterprise within the meaning of section 3 BFSG (sole proprietor, fewer than ten employees). The obligations of the BFSG are therefore not claimed to apply to this service. If the enterprise exceeds the thresholds in section 3 BFSG, this assessment must be repeated. Accessibility remains a priority for this portal.

Assessed scope and required additional information

This statement applies to support.grahammiranda.com: the support home page, knowledge base (guides), FAQs, contact form and the ticket portal. It does not cover third-party services or websites linked from this portal. Applicability of the German BFSG must be confirmed by the operator.

Report a barrier

Please tell us the page, step and, if possible, device or assistive technology involved. Use the contact form or telephone in the legal notice. We will consider a suitable alternative route.