Installing your eSIM for the first time
Have a reliable internet connection and your order’s installation instructions ready.
Check your device and plan
Confirm that your device supports eSIM, is unlocked for the relevant service, and is compatible with the purchased plan. Installation and validity rules can vary by plan.
Follow the order instructions
- Connect the device to a reliable internet connection.
- Use the QR code or manual installation details supplied with your order.
- Give the new mobile line a recognisable name.
- Check the plan’s instructions before selecting it for mobile data.
If installation fails
Record the exact error, device model, operating system version, and order reference. Contact support before deleting the eSIM or repeatedly scanning the code.
Some eSIM profiles cannot be reinstalled after deletion. Do not delete an installed profile as a troubleshooting step unless support confirms it is safe.
Need more help?
Bring your question to our support team.
