The knowledge base
Knowledge base.
Straightforward guides for the services you use. Start with a question or choose a topic.
24 guides
Reporting a suspected security incident
Describe what you have observed and contact support through a channel you already trust.
Reporting a website display or form issue
Reproduction steps help us see the same problem you are seeing.
Before updating a WordPress website
Updates should be planned around your site’s plugins, theme, backups, and the services that rely on it.
Requesting changes to your website
Give us the page, the change, and the final content to make your request easier to assess.
Getting help with Microsoft 365 access
Account access depends on your organisation’s Microsoft 365 configuration and security policies.
Troubleshooting email that will not send
A failed message can come from a connection, account, recipient, or policy issue. The error details help identify which.
Setting up your email on a new device
Use the account type and sign-in method provided for your email service.
Setting up IT for a new team member
Send one request covering the new starter’s devices, accounts, and access needs.
Preparing for a remote support session
Have the affected device ready and keep the issue visible so the session can focus on the problem.
Requesting a change to your managed server
A clear change request makes it easier to assess dependencies and plan an appropriate maintenance window.
