Multi-factor authentication adds a verification step to a password-based sign-in.

Use the service’s supported method

Follow the security setup instructions in the account itself or your organisation’s approved documentation. Available methods depend on the provider and policy.

Prepare for recovery

Keep supported recovery information in a secure place separate from the device you normally use to sign in.

Check every prompt

Only approve a prompt for a sign-in you initiated. If you receive unexpected requests, contact your authorised administrator.

Never share verification codes or recovery codes with a support agent in a ticket or chat.