Transfer and reinstallation support depend on the provider and the individual plan.

Check before changing devices

Do not assume an existing QR code can be reused. Some profiles are intended for a single installation or a single device.

Ask about your order

Contact support with the order reference and the old and new device models. Do not share the activation QR code in a general chat.

Keep the original profile

Leave the eSIM on the original device until the available options have been confirmed.

Deleting a profile does not necessarily make it available to install again.