Your eSIM is installed, but mobile data is not working
Check the settings against the instructions for the specific plan you purchased.
Check the basics
- Confirm that you are within the plan’s coverage area.
- Check that the eSIM line is enabled and selected for mobile data.
- Review the plan’s validity and remaining allowance.
- Follow the plan’s requirements for roaming, APN, and network selection.
Avoid unexpected charges
Be careful about which line is selected for mobile data and automatic data switching. Roaming on your home SIM may incur charges from your usual provider.
Contact support with context
Include your country, device model, order reference, network shown on the device, and the exact error. Hide private identifiers from screenshots.
Keep the eSIM installed while troubleshooting. Deleting it may prevent reuse.
Need more help?
Bring your question to our support team.
