The knowledge base
Managed IT
Your devices, networks & everyday IT.
3 guides
Preparing for a remote support session
Have the affected device ready and keep the issue visible so the session can focus on the problem.
Setting up IT for a new team member
Send one request covering the new starter’s devices, accounts, and access needs.
Getting the most out of your support request
A few useful details help us understand the issue and get the right conversation started.
