The terms that apply are the ones associated with your specific order or service agreement.

Find the service details

Check the order confirmation, contract, and applicable terms for renewal dates, notice requirements, and included support.

Ask before making a change

Include the account or order reference, the service, and the outcome you want. Ask for written confirmation of any effective date or additional steps.

Plan for your data

Before ending a hosting or managed service, discuss any required data export, migration, or access handover.

Opening a question about cancellation is not the same as receiving confirmation that a service has been cancelled.