Setting up your email on a new device
Use the account type and sign-in method provided for your email service.
Choose the right account type
Microsoft 365, Exchange, and other hosted mail services can require different setup methods. Check your welcome email or account documentation before adding the account.
Add the account
- Open your mail application and choose Add account.
- Enter your work email address and select the correct provider.
- Complete the provider’s secure sign-in and any multi-factor authentication prompts.
- Send a test message and check that incoming mail arrives.
If automatic setup fails
Do not guess server names, ports, or encryption settings. Ask for the settings for your specific service and include your device, mail application, and exact error.
Support will not need your password or authentication code in a ticket.
Need more help?
Bring your question to our support team.
