Requesting a change to your managed server

A clear change request makes it easier to assess dependencies and plan an appropriate maintenance window.

Describe the goal

Tell us what you want to achieve, rather than only listing a command to run. Include the server or service reference without sharing credentials.

Tell us about timing

  1. Explain which applications or users could be affected.
  2. Suggest a maintenance window with a time zone.
  3. Mention any fixed deadline and the reason for it.

Agree the scope

The work and any costs depend on your service agreement. Wait for confirmation of the plan before assuming a change has been scheduled.

Backup, access, and rollback requirements should be agreed before a change is made.

Need more help?

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