Requesting a change to your managed server
A clear change request makes it easier to assess dependencies and plan an appropriate maintenance window.
Describe the goal
Tell us what you want to achieve, rather than only listing a command to run. Include the server or service reference without sharing credentials.
Tell us about timing
- Explain which applications or users could be affected.
- Suggest a maintenance window with a time zone.
- Mention any fixed deadline and the reason for it.
Agree the scope
The work and any costs depend on your service agreement. Wait for confirmation of the plan before assuming a change has been scheduled.
Backup, access, and rollback requirements should be agreed before a change is made.
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