Frequently asked questions
Frequently asked questions.
How support works, what to share, and where to go next.
Getting support
Which services can I get help with here?
This help center covers Graham Miranda business and IT services: hosting, managed IT, email, websites, cybersecurity, SEO, eSIMs, and related account questions. A separate help center for apps, software, and SaaS is planned for support.grahammiranda.network.
How do I open a support ticket?
Select Open a ticket, choose the service, and describe what you need. Include a relevant order or service reference if you have one.
What should I include in my request?
Tell us which service is affected, what happened, when it started, and the business impact. Add the exact error and any troubleshooting you have already tried. Please remove sensitive information from attachments and never include passwords or verification codes.
How quickly will I receive a reply?
Response times and availability depend on your service and support agreement. For an urgent issue, describe the impact clearly and use the escalation route specified in your agreement.
Accounts & tickets
Where can I see replies to my ticket?
Use My tickets to view your requests and replies. Follow the sign-in or verification steps shown in the portal to access your conversation.
Can I get support without an existing account?
Follow the options shown on the ticket form. If you do not have an account or cannot access an existing ticket, use Contact and we will help you find the right route.
Is support included in my service?
Included support depends on the product or agreement you purchased. Questions about additional work, migrations, configuration, or new features may need a separate scope or quote. Share your service reference so the applicable support can be confirmed.
How do I delete my account and data?
Open a ticket with the category Account & data deletion and tell us you want your account or your data erased (Article 17 GDPR). You can also email the privacy contact shown in our privacy policy.
We verify your identity before deleting anything, then confirm once it is done. Tickets, attachments and mailbox copies are removed; records we must keep by law, such as invoices, are retained for the statutory period. You can ask for a copy of your data first if you need it.
Your services
Should I share my password with support?
No. Do not include passwords, private keys, recovery codes, payment details, or one-time codes in tickets, contact forms, or chat. If access is needed, agree an appropriate secure method through your verified support conversation.
My eSIM is not working. Should I delete it?
Keep the eSIM installed while you check the instructions for your plan. Some profiles cannot be reinstalled. Open an eSIM ticket with your order reference, device model, country, and the exact error before deleting the profile.
Where will support for apps and software live?
A dedicated portal is planned at support.grahammiranda.network for apps, software, and SaaS products. This help centre covers business and IT services at support.grahammiranda.com.
